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Terms & Conditions

Website Terms & Conditions

Welcome to CardKoya! By using our website and purchasing from us, you agree to the following terms and conditions. Please read them carefully.

1. General Information

  • Card Koya is a New Zealand-based business specializing in Japanese Pokémon TCG cards.

  • We sell sealed booster boxes, single and graded cards.

  • We do not offer pre-orders or pre-sales.

2. Pricing & Payments

  • All prices are listed in New Zealand Dollars (NZD) and include GST (if applicable).

  • Prices may change due to market fluctuations. The price at the time of purchase is final.

  • Payments must be made in full before an order is processed.

3. Shipping & Delivery

  • Please refer to our shipping & returns policy. 

  • We ship via Pass the Parcel Couriers.

  • Our Target Delivery times:

    • Urban areas: Between 7-9 business days

    • Rural areas: Between 7-9 business days

4. Returns & Refunds

  • Please refer to our shipping & returns policy.

  • We do not offer refunds or exchanges for change of mind.

  • If we send the wrong item, contact us within 48 hours of delivery with photos.

  • If your package arrives damaged, contact us within 48 hours of delivery with photos, please make a claim with the courier.

5. Japanese Market Pricing

  • We source products from Japan, where prices fluctuate frequently.

  • Prices are based on the current market rate at the time of listing.

  • We are not responsible for future price increases or decreases after purchase.

6. Import Duties & Taxes

  • From time-to-time we buy on behalf of Wholesale Buyers. In these instances buyers are responsible for any import duties or taxes applied by New Zealand customs.

  • We do not cover additional costs that may arise from customs inspections or charges.

7. Product Availability

  • We only list items that are in hand. We do our best to keep stock levels accurate, but errors can occur and all stock is subject to availability. If an item is out of stock after purchase, we will contact you to arrange an alternative or refund.

8. Website Use & Content

  • You may not copy or use our content without permission.

  • We reserve the right to change, update, or remove content at any time.

9. Changes to Terms

  • We may update these terms from time to time, changes may be made without notice.

  • Your continued use of our website means you accept any changes.

10. Contact Us

For any questions, reach out to us using the contact form on the website

By shopping with CardKoya, you agree to these Terms & Conditions. Happy collecting!

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